Shipping & Delivery
Last updated: August 11, 2026
Motorvated coffee is roasted after you order, while some apparel may be produced or fulfilled separately. This helps us deliver fresher coffee and offer a wider selection of automotive-inspired products.
Order Processing
Most orders are processed and prepared for shipment within 1–5 business days. Business days are Monday through Friday, excluding holidays.
Fresh-roasted coffee, made-to-order apparel, high-volume periods, and certain specialty products may require additional processing time. If a product has a different estimated processing time, it will be displayed on the product page or during checkout.
Shipping Rates and Free Shipping
Available shipping methods and rates are displayed during checkout based on your order and delivery address.
- Three-item offer: Add any five qualifying products to your cart—including any combination of coffee and apparel—and standard shipping is free where the offer is available.
- Coffee subscriptions: Active coffee subscription deliveries include free standard shipping as displayed during enrollment and checkout.
Free-shipping promotions apply only to eligible shipping destinations and shipping methods shown during checkout. Expedited shipping and certain destinations may be excluded.
Subscription Deliveries
Subscription orders are prepared according to the delivery schedule selected in your subscription account. Once a subscription order has been processed, it follows the same fulfillment and tracking process as a regular order.
To skip a delivery, change your schedule, update your selections, or cancel future renewals, make the change through your account before your next scheduled charge.
Split Shipments
Coffee and apparel may be fulfilled from different locations. As a result, products from the same order may arrive in separate packages and on different days.
You will receive tracking information for each shipment as it becomes available. You will not be charged additional shipping solely because we split an order into multiple packages.
Order Tracking
When your order ships, we will send a confirmation email containing available tracking information. Please allow up to 24 hours for the carrier’s tracking system to begin displaying updates.
If you do not see your shipping confirmation, check your spam or promotions folder and confirm that the email address associated with your order is correct.
Delivery Estimates
Delivery estimates shown during checkout or provided by a shipping carrier begin after the order ships. Processing time and transit time are separate.
Carrier estimates are not guaranteed delivery dates. Weather, holidays, carrier disruptions, incorrect addresses, and other circumstances outside our control may affect delivery.
Shipping Delays
If we learn that we cannot ship your order within the timeframe originally provided, we will notify you and provide an updated estimate when available. You may choose to accept the delay or cancel the unshipped portion of the order for a refund.
If we cannot fulfill an item, we will cancel that item and refund the applicable product price and shipping charges.
Address Changes and Returned Packages
Please confirm your shipping address before completing checkout. If you discover an error, contact us immediately at support@motorvated.coffee.
We will try to correct the address, but changes cannot be guaranteed after an order enters fulfillment. Motorvated is not responsible for delays caused by an incomplete or incorrect address supplied by the customer.
If a package is returned because of an incorrect address, failed delivery attempt, or refusal, we will contact you regarding reshipment or any available refund. Additional shipping charges may apply unless the return resulted from a Motorvated error.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it:
- Check around the delivery location, mailbox, garage, and other protected areas.
- Ask household members, neighbors, or property-management staff whether they accepted it.
- Allow one additional business day, as some carriers record delivery shortly before the package arrives.
- Contact the shipping carrier using the tracking number.
- Email us at support@motorvated.coffee if the package still cannot be located.
We will help review the shipment and, when appropriate, work with the carrier to investigate.
Lost or Stalled Shipments
If tracking has stopped updating or your package is significantly past its estimated delivery date, contact us with your order number. We will review the tracking information and determine whether a carrier investigation, replacement, or other resolution is appropriate.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number, a description of the problem, and clear photographs of the product and shipping packaging.
Damaged, incorrect, returned, and refunded orders are handled according to our Return and Refund Policy.
Contact Us
For shipping or delivery assistance, contact:
Motorvated Customer Support
Email: support@motorvated.coffee
