Returns and Exchanges
At Motorvated, we take pride in delivering high-quality products and ensuring you have the best experience possible. As a small business committed to freshness and customization, all sales are final. However, if you encounter an issue with your order, we are here to help! Please review our policies below.
1. Returns & Exchanges
All Sales Are Final
Due to the nature of our products, we are unable to accept returns or exchanges unless there is a quality issue, defect, or error with your order. Please double-check your order before completing your purchase to ensure accuracy.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We are happy to assist with a resolution, including a replacement or store credit when applicable.
📩 Email us at support@motorvated.coffee with:
- Your order number
- A brief description of the issue
- Photos of the damaged or incorrect item and packaging
2. Non-Returnable Items
To maintain quality and freshness, we cannot accept returns on the following:
- Coffee products (once opened)
- Subscription items (after they have shipped)
- Customized or made-to-order apparel
3. Subscription Cancellations & Skipping Deliveries
We understand that flexibility is important, and we make it easy to manage your Motorvated subscription:
Skipping Deliveries
- You can skip a delivery at any time through your account settings.
- However, only orders placed within an active giveaway period will count toward that giveaway.
Canceling Your Subscription
- Subscriptions can be canceled after your 3rd shipment.
- Cancellations must be completed before the next charge date. Once an order has been processed, it cannot be canceled or refunded.
4. Additional Information
- Return Shipping Responsibility: If a return is approved due to an error or defect, we will provide a prepaid return label. Otherwise, customers are responsible for shipping costs.
- Lost or Delayed Shipments: We recommend using a trackable shipping service for any authorized returns. Motorvated is not responsible for lost return shipments.
Need Help?
We’re here to ensure you have a great experience! If you have any concerns, please reach out to our Customer Support Team at support@motorvated.coffee.
Thank you for supporting Motorvated – we appreciate you! ☕🚗💨
