Returns and Exchanges

At Motorvated, we’re committed to ensuring you’re completely satisfied with your purchase. If you need to make a return or exchange, please review our policies below for a smooth and easy process.

1. Return Policy

• Eligibility: We accept returns for unopened and unused items within 30 days of purchase. Items must be in their original packaging and in the same condition as received.
• Non-Returnable Items: Perishable goods, such as coffee, are non-returnable once opened due to quality control. Subscription items are also non-refundable once shipped.
• Damaged or Defective Items: If an item arrives damaged or defective, please contact us within 7 days of receiving the item. Be prepared to provide photos and your order details to assist us with a swift resolution.

2. Exchange Policy

• Eligibility for Exchanges: If you received an incorrect item or need to exchange an eligible product for a different size or style, please contact us within 30 days of receiving your order.
• Exchange Process: Once your returned item is received and inspected, we’ll process the exchange. Exchanges are subject to product availability, and we’ll notify you of any delays or changes.

3. Return Process

• Step 1: Contact our Customer Support team at support@motorvated.com with your order number and reason for the return.
• Step 2: Once your return is approved, we’ll provide you with return instructions and the return address.
• Step 3: Ship the item back to us in its original packaging. Return shipping costs are the responsibility of the customer, except for defective or incorrect items.

4. Refunds

• Refund Processing: Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will be processed within 5-7 business days and applied to your original payment method.
• Partial Refunds: In some cases, partial refunds may be issued if the returned item shows signs of wear or use.
• Non-Refundable Items: As a reminder, subscription products, opened coffee, and perishable items are non-refundable.

5. Additional Information

• Subscription Cancellations: You may cancel your subscription at any time after your 3rd shipment, but please note that charges already processed are non-refundable. 
• Return Shipping: We recommend using a trackable shipping method to ensure we receive your returned item. Motorvated is not responsible for lost return shipments.

We strive to provide the best experience with every purchase, and your satisfaction is our top priority. For questions about returns, exchanges, or your order, don’t hesitate to reach out to our Customer Support team at support@motorvated.com.