Refund policy

All sales are final. Returns are only accepted for quality control issues.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return only if there is a quality control issue.

Return Eligibility

To be eligible for a return:

  • The item must be in the same condition as received—unworn, unused, with tags, and in its original packaging.
  • A receipt or proof of purchase is required.

To start a return, contact us at support@motorvated.coffee.

Returns must be sent to the following address:

📍 Motorvated LLC
9073 W State Hwy 29
Suite 110-248
Liberty Hill, Texas 78642

If your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

For any return questions, email us at support@motorvated.coffee.

Apparel Disclaimer

🚫 Returns will not be accepted for fitment reasons. A size chart is available on each product page for reference.
If you believe the item you received does not match the measurements listed in the size chart, please contact support@motorvated.coffee for assistance.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as coffee or other food items).
  • Custom products (special orders or personalized items).
  • Personal care products (such as beauty or hygiene items).
  • Hazardous materials, flammable liquids, or gases.

🚫 We do not accept returns on sale items or gift cards.

If you have questions about a specific item, please reach out before purchasing.

Exchanges

If you need a different item, the fastest way is to return the original item (if eligible) and place a new order separately after the return is accepted.

Refunds

  • We will notify you once we receive and inspect your return.
  • If approved, the refund will be processed to your original payment method within 10 business days.
  • Please note: Banks and credit card companies may take additional time to process refunds.

If more than 15 business days have passed since your refund was approved, contact us at support@motorvated.coffee.